Refund, Replacement, and Compensation Policy

**Refund, Replacement, and Compensation Policy**

**Return or Replacement Requested by the Customer:**

- Returns or replacements are not available for coffee, chocolate, and food items.

- For other products, returns or replacements are available within three business days after the customer receives the order, and the shipping cost will be covered by the customer.

**Replacement and Return for Compensation:**

- If a shipment is received in good condition and the customer decides to return it due to a mistake, the customer must return the shipment via the nearest branch of the shipping company first, then the compensation procedures will begin.

- If the order received is incomplete or does not match what was ordered from the store, the store takes responsibility, and the customer has the right to request financial compensation or the completion of the remaining part of the order, provided the store is notified (using available communication methods) within three business days of receiving the order.

- Both the customer and the store are committed to resolving the issue within three business days. If the issue is not resolved due to the customer, the store reserves the right to cancel the return or replacement.

- In case a damaged shipment is received, the customer must notify the shipping company before receiving the shipment and reject it, then follow up with the store.